Information we collect
We may receive information you provide when you call, email, request service, upload an approved project photo, book through Housecall Pro, or use a financing provider. This may include your name, contact information, service address, equipment details, appointment request, and messages.
Website analytics
We use Google Analytics to understand visits and actions such as phone-number clicks, online-booking clicks, financing-page visits, and maintenance-plan clicks. Analytics may use cookies or similar technologies and may receive device, browser, page, referral, and general location information. We use this information to improve the website and measure marketing performance.
Booking, financing, and other providers
Housecall Pro, Hearth, Wisetack, Google Forms, and other services linked or embedded on this website operate under their own privacy policies. Information you submit to them is collected by those providers and may also be shared with Elite Air Professionals when needed to respond to your request. Financing eligibility, rates, and approval are determined by the financing provider or participating lenders.
How we use information
We use information to respond to requests, schedule and provide service, prepare estimates, administer maintenance plans, communicate about appointments, improve the website, measure advertising and lead sources, maintain records, and comply with legal obligations.
Sharing and retention
We do not sell personal information. We may share information with service providers that help operate our website, booking, communications, financing, analytics, or business systems; when you direct us to do so; or when required by law. We retain information only as long as reasonably needed for the purpose collected, business records, warranties, disputes, and legal requirements.
Your choices
You can limit cookies through your browser settings and may use Google’s available Analytics opt-out tools. You may contact us to ask about information you previously submitted directly to Elite Air Professionals. Some service, warranty, tax, safety, or legal records may need to be retained.
Security and children
We use reasonable safeguards, but no website or electronic transmission is completely secure. This website is intended for adults seeking home or business services and is not directed to children under 13.
Contact us
Questions about this policy may be sent to Eliteairpro@gmail.com or discussed by calling (870) 947-0873.